Carvestigate Privacy Policy

Last Updated: 16.8.2025

1. Introduction

Carvestigate (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website, app, or services (“Service”), you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect only the information needed to operate and improve our Service:

A. Information You Provide Directly

Vehicle details you enter (make, model, year, engine type).
Contact details if you reach out to us (name, email).
Feedback, questions, or user-submitted reports.

B. Information Collected Automatically

Browser type, operating system, device type.
IP address (for security and analytics).
Usage data (pages visited, time on site, search queries).

C. Optional Account Information

Username, password (stored securely), and any profile preferences.

3. How We Use Your Information

We use collected data to:

Provide and improve the Service.
Deliver relevant vehicle issue reports.
Respond to inquiries and support requests.
Maintain security and prevent abuse.
Comply with legal obligations.

We do not sell your personal information.

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

Consent: When you voluntarily provide data.
Contract: When data is necessary to deliver the Service you requested.
Legitimate Interest: To improve the Service, ensure security, and prevent fraud.
Legal Obligation: When required by law.

5. Data Sharing & Third Parties

We may share data with:

Service providers (e.g., hosting, analytics) bound by confidentiality agreements.
Legal authorities if required to comply with the law.

We do not share personal information with advertisers in a way that identifies you.

6. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences.
Measure usage for analytics.
Improve site performance.

You can disable cookies in your browser, but some features may not work.

7. Data Retention

Vehicle search data: stored for analytics and deleted after 6 months.
Contact messages: retained as long as necessary to address your inquiry.
Automatically collected logs: typically deleted after 3 months.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent at any time.
Request a copy of your data in a portable format.

To exercise your rights, contact support@carvestigate.com.

9. Data Security

We use technical and organizational measures to protect your data, including encryption, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure.

10. International Data Transfers

If you use our Service outside our hosting country, your data may be transferred internationally. We take measures to ensure such transfers comply with applicable laws.

11. Accessibility of Privacy Policy

This Privacy Policy is available in an accessible format upon request to accommodate users with disabilities.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with the “Last Updated” date.

13. Contact

For privacy-related questions, contact:
Email: support@carvestigate.com

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